Customer Support

The sections on this page will explain the order and payment process, artwork and data creation, and the other services available.

| Promotional Packaging

  • How To Order. . .

    1. Generating A Quote

    Use the Instant Quote page to generate your quote. You may proceed to place your order, request a free sample, save the quote which will be valid for 30 days, or go back and select different options. The instant quote generator will supply a quote for our most common orders.

     

    If you require something not listed or bespoke, contact us with your requirements and we will put your quote together manually.

     

    2. Prepare Your Artwork and Data

    Please follow Lazer Beam artwork specifications, templates and guides to make sure your files are in an acceptable format and resolution.

     

    3. Send Your Artwork and Data

    Send to us your master data and artwork. Master data should be supplied on a good quality master disc.

     

    Post to us: Lazer Beam, Eiger Studios, New Craven Gate Industrial Estate, Leeds, LS11 5NF.

     

    The gates are open most days from 8.30am to 10.30pm if you would like to deliver to our letterbox at the side of Eiger Studios, or to reception.

    It is possible to upload your files using our FTP site, or sending a link to your Dropbox or similar service. Please email or call us to discuss this.

    We will set up the artwork and email a proof for approval ( if required).

    We are happy to send out a free sample for approval (when possible). You can choose to go ahead without the sample if it is simple art, or time is an issue. We can not be held responsible for any issues with colour matching etc, should you choose not to request a sample.

     

    4. Payment

    When your order is ready for production, we will invoice you. You can pay using: Bank Transfer, Paypal, Credit Card or Debit Card via Paypal online. Payment on collection may be arranged for some customers.

    Schools, Collages, Universities, Corporates, local and national Government, can simply send an official purchase order to us. We will confirm the order, and send an invoice.

     

    5. Delivery

    Simple orders under 500 units are usually complete in 2-3 days. Orders over 500 units are usually complete in 3-7 days. Large orders are usually complete in 7-14 days. Orders in the UK are shipped with an over night courier such as UPS or Interlink. Pallet deliveries take up to 3 days. Collection can be arranged from:

    Eiger Studios, New Craven Gate, Leeds, LS11 5NF.

  • Artwork Preparation. . .

    Artwork Specifications:

    Please set up your artwork for print using the following rules:

     

    - CMYK mode (not RGB).

    - 300 dpi resolution.

    - 3mm bleed added beyond the dimensions.

    - Keep vital print such as text at least 3mm within the dimensions of the product.

    - Convert all text layers to outlines.

    - Remove all the guidelines and masks that were included on the template.

    - DO NOT try to  crop a hole in the middle of discs.

    - Flatten the layers, and save as a high quality PDF.

    - Email files up to around 20MB, or larger files can be uploaded.

     

     

    If you have any questions please ask and we can help.

     

    If you are unfamiliar with setting artwork for print, here is a bit more information:

     

    CMYK refers to Cyan, Magenta, Yellow, Key (which is black). These are the colours used for printing a 4 colour process, mixed to create all other colours. RGB refers to Red, Green, Blue which are the colours used to make all the colours on a computer screen. It is vital that your computer software is set to CMYK mode when designing for print. If the artwork is in RGB mode ( which should be used for artwork only to be displayed on a screen) it will be converted at the last stage to CMYK, and colours may change significantly.

     

    Dpi refers to dots-per-inch. The amount of points in a specific area. The computer may default to 72 dpi for digital artwork which is too low for print. 300 dpi is generally considered the correct resolution for print. Any lower would result in low clarity, any higher and the file size becomes too large.

     

    Bleed refers to artwork that extends over the line where it will be cut. It is vital to extend the background of the artwork at least 3mm beyond the cut line. The card and paper parts are guillotined as a stack, and the position of print will vary slightly from page to page. It would be impossible to cut every page exactly on the edge of the artwork. If no bleed is included it will result in some white edges when cut. If the background of your artwork is white, then you don't need a bleed.

     

    Text as Outlines. The computer you use will use system fonts to create text. If you sent the artwork to us with text as fonts, there is no guarantee our computer will be able to load that same system font, especially if it is something unusual. To avoid this you must select the text and 'convert to outlines'. This does what it says, and text is converted to a shape rather than a system font.

     

    Remove the guidelines. It is vital that you remove any guidelines and masks that were on the template, before you flatten the layers to a PDF. Anything you see on the flattened PDF will be printed. DO NOT try to  crop a hole in the middle of discs. Send it as a complete solid image and the printers will do the rest.

     

  • Want To Upload Your Data To Us?. . .

    CD Audio, CD ROM

    - Audio tracks should be 16 bit, 44.1khz .WAV or .AIFF format.

    - You may wish to send MP3. These will be converted to .WAV so please ensure they are high resolution.

    - We accept DDP, .ISO and .IMG image files.

     

    DVD 5, DVD 9, DVD ROM:

    - We accept .ISO or .IMG image file.

    - NRG file created by NERO.

    - Cue/Bin files created by Toast

     

    MD5 Verification:

    It is best practice to send your files along with a generated MD5 checksum to guarantee no loss of data in transfer. You can download a free program such as http://www.md5summer.org . Both files (image and MD5) must be placed into the same folder, titled with the order name or number, and uploaded to us.

    Digital Upload of Data

     

    We prefer to receive data on a disc that you have tested on a few devices,  and is NOT the only copy.

    However, you may prefer to upload all your data for duplication or replication, rather than post a master copy. This is possible by sending email up to 10mb,

    a link to your ftp site, or by uploading to our ftp site.

    Send Your Files To Our FTP Site. . .
  • Creative Services. . .

    You may not have the time,  know-how,  or software to complete a project. Don't panic, we can help:

     

    Artwork Design:

    - Disc & Packaging Artwork  Design

    - Logo Design  &  Original Branding

    - Flyer /  Poster Design and Printing

    - Website Design and Development

     

    DVD Authoring:

    DVD authoring is the process of taking a video file and turning it into an interactive DVD, ready to be played on a DVD player or computer. We use the latest Adobe or Apple software to add chapters, animation, subtitles, soundtracks, etc to your original video file..

     

    Video Production, Editing, Sound Design & Film Soundtrack:

    Lots of talented and creative people pass through Lazer Beam and Eiger Studios, who have worked across all areas of film, TV, and music production. Let us know about your project and we will probably  know the perfect person to get things rolling..

    Need A Simple Text & Logo CD Design?£10Let us do it quickly and save you the trouble. . .

© 2016    website by LAZER BEAM

Terms & Conditions